Reference

bemo 4d Privacy Policy for Indonesia

Our bemo 4d Privacy Policy shows what we collect when you open an account, sign in on mobile, or use DANA, OVO, GoPay and QRIS.

Account clarityWallet contextMobile controlsPolicy access
bemo 4d bemo 4d Privacy Policy for Indonesia
CONTACT YOUR WAY

Login, QRIS and Policy Help

A clear contact path helps you ask about this Privacy Policy without explaining your whole account history from the beginning.

Login help link Use the help link beside account access when your phone verification or sign-in record…
Cashier status route For DANA, QRIS, OVO, GoPay, bank transfer or virtual account questions, send the payment…
Policy change request Ask us to correct eligible account or device details through the policy contact path.
RECORDS AND CONTROL

Device Cookies and Account Records

We separate the data needed for account access from activity used to keep a session working.

Account opening

When you create an account, we collect the phone number and verification result needed to connect your sign-in to your account. A clear verification step helps prevent one person using another person's details.

Wallet references

Payment records from DANA, OVO, GoPay, QRIS, bank transfer and virtual account channels are used to match a transaction with the correct account, not to request your wallet password.

Device signals

Our pages may receive browser type, operating system, session time and device signals when you sign in. These details help us investigate access errors affecting a mobile or desktop session.

Cookies

Cookies can preserve a login session, remember a language or policy choice and help us understand page errors. You can manage browser cookie settings, though some account steps may then need repeating.

Retention

We keep account, payment and support records only for the period connected to their purpose or a legal duty. When that period ends, we review the record for deletion, anonymisation or continued need.

Your request

You can ask what personal data we hold, request a correction, question its use or ask about deletion where local law permits. We may verify your account before making a change.

Privacy Policy Questions for DANA Users

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening access. We keep the wording practical: what we collect, why we need it, how your device is recognised and how to request a correction. If your question concerns a specific payment reference or sign-in event, use the relevant contact path above so we can check the correct record.

It covers account details, phone verification, device signals, cookies, payment references, support requests and selected lobby activity. It explains our reasons for using those records and the requests you can make.

No. For DANA and QRIS, we use the transaction reference, status and account link needed for reconciliation. Wallet credentials stay with the relevant payment service rather than being requested by our policy process.

Phone verification connects your sign-in to the correct account and helps us respond to access requests safely. We may use the verification result when you ask to correct or recover account data.

The policy can cover browser type, operating system, session time and related device signals. We use them to keep sessions working, investigate sign-in errors and identify unusual account access.

Use the policy contact route and state whether you want a correction, access request, use question or deletion assessment. We may ask for verified account details before changing a record.

We retain payment references for the period needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, provide account help and meet applicable legal duties.

It applies to data handled through our account and payment pages for supported Indonesia access. Eligibility depends on local law, including where local law permits access from your region.